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Who we text and call when something needs a person, which alerts you get, and the morning report.
We text the first person, then call them if nobody says “I'm on it” in time, then the next person, and so on.
Sana Mirza
OwnerChecked on 2 September 2026+44 770 090 0100 · sana@citycarsleeds.example
Ollie Grant
On callChecked on 3 September 2026+44 770 090 0150
Dee Patel
ManagerNot checked+44 770 090 0160 · dee@citycarsleeds.example
Only urgent alerts between 22:00 and 07:00
We call each checked contact in order. They press 1 to show they can take alerts.
Done · 2 of 2 answered · 24 October 2026, 15:33
Switch off alerts you do not want, choose how long to wait before calling the next person, or keep an alert for night mode only.
No driver
A job has no driver (or no map location) and needs a person.
SOS
A driver pressed SOS.
Caller needs a person
The AI Receptionist needs a person to take a caller.
Adria problem
Automatic dispatch has stopped on Adria's side.
Account job at risk
An account customer's job may be late.
Driver refused a job
A driver tried to refuse an assistance-dog job.
Driver late
A driver is late for a pickup.
Job not moving
A job has not moved for too long.
Upset caller
A caller was upset on the phone.
Payment failed
A card payment failed.
Text only, no calls
Driver paused
A driver's offers are paused.
Text only, no calls
Complaint
A complaint was received.
Text only, no calls
Privacy request
Someone asked for a copy of their data or for it to be erased.
Text only, no calls
Papers due
A licence, MOT, insurance or DBS check is due soon.
Text only, no calls
Regular booking not booked
A regular booking could not be booked for a date.
Text only, no calls
A short report by email and text after the night, and how many drivers night mode needs.