Which texts and emails your passengers get, and what they say.
Change the words of any message. Your text is used instead of Adria's.
Text: Booking confirmedAdria's text
{fleet_name}: booking {ref} is confirmed for {pickup_time}. Follow your car: {tracking_link}
Email: Booking confirmedAdria's text
Hello {passenger_name},
Text: Driver on the wayAdria's text
{fleet_name}: {driver_name} is coming in a {vehicle}, reg {reg}.[[ Licence {licence_no}.]] Track: {tracking_link}
Email: Driver on the wayAdria's text
Hello {passenger_name},
Text: Car nearly thereAdria's text
{fleet_name}: your car is nearly there. {vehicle}, reg {reg}. {tracking_link}
Email: Car nearly thereAdria's text
Hello {passenger_name},
Text: Car outsideYour text
{fleet_name}: your car is outside. {vehicle}, reg {reg}. Please come out when you are ready.
Email: Car outsideAdria's text
Hello {passenger_name},
Call: Car outsideAdria's text
Your {fleet_name} car is outside. It is a {vehicle}, registration {reg_spoken}.
Text: ReceiptAdria's text
{fleet_name}: thank you for travelling with us. Booking {ref}[[, fare {fare}]].
Email: ReceiptAdria's text
Hello {passenger_name},
Text: Booking cancelledAdria's text
{fleet_name}: booking {ref} for {pickup_time} is cancelled.[[ Questions? Call {fleet_phone}.]]
Email: Booking cancelledAdria's text
Hello {passenger_name},
Text: Car running lateAdria's text
{fleet_name}: sorry, your car is running late. Follow it here: {tracking_link}
Email: Car running lateAdria's text
Hello {passenger_name},
Text: Check your pickup pointAdria's text
{fleet_name}: please check your pickup point for booking {ref}: {confirm_link}
Email: Check your pickup pointAdria's text
Hello {passenger_name},
Texts and calls in the last 24 hours: 109 of 2,000
Booking codes in the last 24 hours: 7 of 300
Texts go to numbers in: the UK
To change these, contact Adria support
Passengers who replied STOP get no more texts from you. They can text START to get them again.
07700 900 481
Asked to stop · 23 October 2026
07700 900 536
Asked to stop · 15 October 2026
07700 900 592
Unsubscribed at the network · 7 October 2026
07700 900 644
Added by your team · 1 October 2026